- Developed department and processes for providing technical and pedagogical support to students and faculty at a distance. Developed new student orientation program for students transitioning to the online learning environment.
- Consulted with multiple academic institutions and businesses to develop online, blended, and face-to-face education programs.
- Co-authored Online Education for Dummies, a book that helps perspective students learn about online education, what to expect as a student, and strategies for successful transition to the virtual classroom.